The department supports the specialist departments with process optimization and advises on IT and digitalization projects. It also coordinates the city-wide implementation of the Online Access Act (OZG) with all other offices and models online applications using the civento platform.

As a pioneer for modern administration, all necessary projects are initiated to drive forward the digital transformation in the Wiesbaden city administration. A city-wide project portfolio creates transparency and predictability for the diverse projects. Expert networks within the city administration and with other municipalities in Hesse and nationwide are used to build up expertise, share knowledge and utilize experience already gained.